Technical issues
I can’t log in to Planyway in Safari
Solution 1. Please go to Safari > Preferences > Privacy and disable “Prevent cross-site tracking”.
Note: Safari deletes 3rd-party website data by default. As Planyway runs within Trello, it’s also considered to be the 3rd party.
Solution 2. If you’d like to keep this setting untouched, please consider using the Planyway web app.
I can’t log in to Planyway in MS Teams
Let's try to clear the MS Teams cache and see if it'd help. Here's how to proceed.
1. Fully quit Microsoft Teams and ensure it’s not still running in the toolbar at the bottom right of Windows.
2. Open the finder and type %appdata% , press Enter.
3. Then, open the Microsoft folder, find the Teams folder inside and clear everything in the folder.
4. Open Teams, log in and try to open Planyway afterwards.
Tip: For the MacBook, please check the instructions here: Clear MS Teams cache.
If that doesn't help, try opening Planyway in a separate window (pop out app/pop out tab), log in to Planyway and then pop the window back into MS Teams.
I can’t open Planyway in browser
The possible reason for the failed log could be the browser cache. You can clear it and try to log in again.
Please also check if you have any antivirus installed. If so, please add https://planyway.com to the exceptions list.
If the issue's still there, go to the browser settings and verify whether all cookies are allowed.
In case these steps don't help, please get in touch with us, we'll see what the issue could be.
Is there a status page?
You can refer to the Trello's status page: https://trello.status.atlassian.com. In most cases, Planyway's performance depends on Trello.
How-to tips
How to integrate Trello tasks with Apple Calendar
To connect Trello with Apple Calendar, you’ll need to use Google Calendar as a bridge:
Sync Apple Calendar with Google Calendar
Follow this step-by-step guide to connect your Apple and Google Calendars.
Connect Trello to Google Calendar
Use our Google Calendar integration guide to sync your Trello boards.
View and manage Trello tasks in Apple Calendar
Once both integrations are set up, your Trello tasks will appear in Apple Calendar.
To create a new Trello task from Apple Calendar, simply select the desired Trello board.
How to find archived cards
If an archived card has dates, you can still view it in the calendar or timeline by enabling Archived cards in the View settings.
For cards without dates, open your Trello board and go to: Menu → Archived items → Search archive. From there, you can open or unarchive the card directly.
How to find time entries from archived cards
If Archived cards are enabled in the View settings, time entries from archived cards will still appear on the Time Tracking tab.
In the Reports tab, all time entries are displayed based on your selected period and chosen boards/members, regardless of View settings.
How to find missing cards
If some cards or checklist items seem to be missing, check the following:
Make sure no filters are active that could hide them.
Ensure that the View all boards option is enabled in the sidebar.
Note: You can find more information about connecting and configuring boards here.
How to restore your timeline or calendar view
If your Timeline or Calendar suddenly looks like a Kanban board, you may have accidentally pressed F while in full-screen mode.
To fix it:
Press F again, or
Click the Collapse button in the top-right corner.
How to remove Planyway
Planyway can be installed as a Trello Power-Up, a Chrome extension, or both.
Remove the Power-Up
On your Trello board, click the Power-Ups button.
Find Planyway and open its Settings, select Disable.
Remove the Chrome Extension
Open your Chrome extensions page.
Locate the Planyway extension and click Remove from Chrome.
Got any questions left? Please let us know at support@planyway.com